At Lady House, we aim to provide high-quality products and a smooth shopping experience. Please review our Return & Refund Policy carefully.
Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with all tags and packaging intact.
- Items damaged due to customer handling are not eligible for return.
Video Proof Requirement (Mandatory)
- To request a return, refund, or exchange, an unboxing video is mandatory.
- The video must be clear, continuous, and without cuts, starting from the sealed package and showing the product clearly.
- Requests without proper video proof will not be accepted.
Non-Returnable Items
- Innerwear, lingerie, and customized products
- Sale or clearance items (if mentioned on product page)
Refunds
- After receiving and inspecting the returned item, we will notify you regarding approval or rejection.
- Approved refunds will be processed within 5–7 business days to the original payment method.
- Shipping charges are non-refundable.
Exchange
- Exchanges are allowed only for size issues or manufacturing defects, subject to stock availability.
- Exchange requests must be raised within 7 days of delivery along with valid video proof.
Damaged or Wrong Product
- In case of damaged, defective, or wrong product delivery, please contact us within 48 hours of receiving the order with unboxing video proof.
How to Request a Return
To initiate a return or refund, contact us at:
Email: info@ladyhouse.store
Please share your order ID, reason, and unboxing video.
Policy Updates
Lady House reserves the right to update or modify this policy at any time without prior notice.